Getting Started

Fundamentals
Organization

Stage 1: Onboarding

Getting Started
Implementation

Stage 2: Adoption

Usage & Value
Enablement

Stage 3: Retention

Health Monitoring
Engagement

Stage 4: Expansion

Growth Opportunities
Growth Strategies

Stage 5: Renewal

Renewal Process
Renewal Execution

Stage 6: Advocacy

Building Advocates
Advocacy Activities

Operations & Churn

Cross-Journey Operations
Churn Management