Make-to-Order (MTO) Manufacturing Management
End-to-end workflow for managing custom manufacturing orders from store request through production to delivery
Objective
Efficiently manage custom manufacturing orders with clear visibility across production stages
Participants (4 roles)
Input
Custom product order from store with specifications
Output
Manufactured product delivered to store according to specifications
Process Flow
flowchart LR
node0["Store Order"]
node1["Receiving by Dispatch"]
node2["In Production"]
node3["Dispatching"]
node4["Store Received"]
node0 --> node1
node1 --> node2
node2 --> node3
node3 --> node4
classDef default fill:#1e293b,stroke:#3b82f6,stroke-width:2px,color:#e0e7ff,padding:10px
Performance Metrics
5-7 days
averageProductionTime
92%
On-Time Delivery
97%
Quality Pass Rate
4.6/5
Customer Satisfaction
Stages Overview
| PROPERTIES | STAGE 1
Store Order | STAGE 2
Receiving by Dispatch | STAGE 3
In Production | STAGE 4
Dispatching | STAGE 5
Store Received |
|---|---|---|---|---|---|
| Stage Owners | Store Manager | Dispatch Team | Production Team | Dispatch Team | Store Manager |
| Stage Workers | Dispatch Team | Production Team | Quality Control Dispatch Team | Store Manager | Dispatch Team |
| Duration | 4 hours | 2 hours | 3-5 days | 1 day | 2 hours |
| Output Fields | •
Product Specifications* •
Order Quantity* •
Required Delivery Date* | •
Order Feasibility* •
Production Schedule* •
Special Requirements | •
Production Status* •
Completion Percentage* •
Quality Check Results* | •
Shipment Method* •
Tracking Number* •
Estimated Delivery Time* | •
Receipt Confirmation* •
Product Condition* •
Customer Feedback |
| To-dos | • Submit custom product specifications • Define quantity and delivery requirements • Attach reference materials or designs | • Review order specifications • Verify production capacity • Schedule production slot | • Manufacture products according to specifications • Perform in-process quality checks • Update production progress | • Package finished products • Arrange transportation • Send shipment notification | • Verify product receipt • Check product quality and specifications • Confirm order completion |
Automation Rules
Automation 1: Field Value Alert
If Order Feasibility equals, Then send notification to Store Manager with message: "Order cannot be fulfilled - please contact dispatch team"
Automation 2: Custom Automation
If stage_overdue, Then escalate to Production Team with message: "Production deadline approaching - please update status"
Workflow Summary
Total Stages
5
Total To-dos
15
Output Fields
15
Automations
2