Hi, everyone reading this article. My name is Zoltan, and I am a specialist in helping businesses implement cloud technology into their daily operations. Annually handling hundreds of businesses consulting and simulating their daily tasks on a tech platform, I found that business owners are geniuses. The ability to take stress and make essential decisions of a high quality with such consistency is incomparable. At Rework, we build a solution that fits the company's working culture and employee traits. Every company is unique in its field and complexity of operation. Business owners are wasting their time making good decisions by the time they arrive at the office.
The most common issue that I found:
- Unable to prioritize their decision as there are too many coming.
- Most of the time, surrounded by urgent and not important decisions.
- Does not have the needed time to analyze critical requests.
- Most requests were delivered on paper
Observing these leaders helped me realize they were born to build a great product or service and generate revenue. Most of the Asian Businessmen that I have met are more productive being out of the office, finding and converting opportunities. They need help in helping their team work smoothly. In return, our talented product team brought them a product, a new concept, and best practices in management. Last but not least, businesses need a companion who is ready to help with new problems during their expansion in headcount. Back to making decisions once I saw an interview with Jeff Bezos about making decisions as follows:
QUOTE from Fast Company – Jeff Bezos
“You need to be thinking two or three years in advance, and if you are, then why do I need to make a hundred decisions today? If I make three good decisions a day, that's enough, and they should just be as high quality as I can make them.”
A good product in request management should prioritize essential decisions first and help the decision maker delegate the task to others. Only then can they truly focus on crucial decisions and company strategy to elevate their product and service to another level.
One of our prominent clients was a big corporation (the name is disclosed) with multiple smaller businesses and around 1500 employees who have deeply reduced their request handling from paper to digital format. Decision-making time is reduced from days to minutes (on average 15 minutes). Tasks were delegated on time, and everyone handled their tasks proactively. For the CEO he could spend more time in expanding distribution stores and delegating one day a week on signing digitally approved requests on the weekends.
Some Asian countries are pretty traditional in handling requests daily. So the best solution was helping decision-makers quickly evaluate requests digitally, making decisions, or even leaving a comment for more details. We made a separate mobile application for leaders and managers to assist them in quickly reviewing and approving requests for their employees.
What have we fixed?
- Restructuring their request form, making them more uniform in context, so the decision-making process can genuinely focus on the critical detail
The digital environment helps these decisions come to life and makes them eligible for internal support when dealing with cross-function issues (the decision is recorded with notable comments)
- Educating client employees to get used to the request library and understanding the approval process
- Helping administrators understand and own the technology when it comes to maintaining and amending necessary changes when they need leaner procedures
All of the above helped thousands of our clients positively boost engagement and productivity. Also, building critical thinking in a data-driven world. The ability to own organized data for further analysis has stepped their game in management.