Goodhart's Law

When a measure becomes a target, it ceases to be a good measure

"Any observed statistical regularity will tend to collapse once pressure is placed upon it for control purposes"

⚠️ System Integrity Compromised!

Response Time (Primary KPI)

↑ 85%
2.5 min

Tickets Closed

↑ 45%
342

Customer Satisfaction

↑ 5%
4.2/5

First Contact Resolution

↑ 12%
78%

Team Productivity

↑ 32%
124%

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